Glow Theory Carlsbad – Studio Policies

Acceptance of Terms
By purchasing services, treatment packages, memberships or products from Glow Theory Aesthetic Dermatology (“we,” “us,” “our”), you agree to the terms in this Policy.

Payment Terms

• Payment is due in full at the time of service or prior to receiving any service.
• We accept major credit cards and other payment methods as listed at the point of sale.

Service Packages, Prepaid Plans and Memberships

Non-Refundable on Rendered Services

• Once a treatment or service has been performed, all sales are final and non-refundable. Results vary by individual and are not guaranteed.
• Prepaid packages and memberships are treated as a bundle of future services, not as cash held in trust. Once any part of a package has been used, the package is non-refundable. This includes unused sessions in a package once an appointment has been attended or service rendered.

Unused Sessions & Credits

• Prepaid treatment packages are discounted offerings and are priced based on the purchase of multiple services. Unused sessions from a prepaid package have no cash value and are not eligible for refunds.
• Any unused sessions remaining in a prepaid package may not be transferred to another individual.
• At the sole discretion of Glow Theory Aesthetic Dermatology, unused sessions may be converted to store credit at the original promotional package value, not at full retail value.
• Store credit, if issued, may only be applied toward medical aesthetic services and may not be used for retail products, gift cards, memberships, or cash equivalents.
• All store credits issued in connection with prepaid packages expire 12 months from the original purchase date and will not be extended.
• Once any service within a prepaid package has been rendered, the package is considered partially fulfilled and no refunds or cash credits will be issued for any remaining unused sessions.

Package Expiration

• Package services must be completed within 12 months from date of purchase unless otherwise specified in writing.

Refunds

General Rule

• No refunds will be issued for services, packages or memberships once purchased.

Product Returns

• Unopened and unused retail products may be returned within 30 days of purchase with the original receipt for a refund to the original payment method or store credit.
• Opened or used products are not refundable due to health safety considerations, except in the case of a documented adverse reaction reported within 72 hours of use.

In an effort to remain timely with our patient flow and allow for optimal client access, we have implemented the following cancellation policy:

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill the appointment time and clients on our waiting list miss the opportunity to receive services they need. We ask all new and established clients supply a credit card to have on file. All cards on file are added to the system via a secure electronic process that ensures the information is encrypted and remains secure. In the event we do not receive the required notice for adjustments and cancellations the following fees will be applied to the card on file or billed to you in the event the card is declined:

Notification given at least 48 hours prior to your appointment will NOT receive a charge.

No-Shows or notifications given less than 48 hours prior to appointment time will result in a cancellation fee in the following amounts:

Appointments that are scheduled will be charged $100. We do not accept CareCredit for appointment deposits. Appointment deposits are subject to change per management’s discretion. In the event that a patient has a history of two or more no-shows or cancellations, the patient may be required to pay the full service price to schedule per management’s discretion.

You will be reminded of these at the time of scheduling.

We understand that unplanned issues can come up and you may need to cancel an appointment. Unfortunately, it has been our experience that most of the time un-kept appointments are not due to emergencies. We have experienced an increase in patients not keeping their scheduled appointments and not calling to cancel. As a courtesy, we confirm appointments via email, text, and/or call a week before and the day prior to scheduled appointments. If we have a cancellation on the schedule, we like to offer the time slot to a client on our waiting list, or who is calling for a same day appointment. Without notice of cancellation we are unable to do this. When a patient does not show up for a scheduled appointment, another patient loses the opportunity to be seen.

Thank you for being a valued client and for your understanding and cooperation in regards to this policy.

We suggest arriving 5-10 minutes prior to your appointment time to allow time to complete paperwork or answer any questions you may have about your service. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if that ever occurs, so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time. If you arrive more than 10 minutes late for your appointment time, it will be considered a same day cancellation, and a cancellation fee will be charged to the card on file.

Licensed service dogs are always welcome in our office.